1 – Who We Are
Our website address is: https://www.talk-caravela.com.
2 – Comments
When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent, to help detect spam.
An anonymized string (also called a hash) created from your email address may be sent to the Gravatar service to check if you’re using it. You can read Gravatar’s privacy policy here: https://automattic.com/privacy/. After your comment is approved, your profile picture becomes publicly visible next to your comment.
2.1 – Comment Cookies
If you leave a comment on our site, you can choose to save your name, email, and website in cookies. This is just for your convenience, so you don’t have to fill in your details again the next time you comment. These cookies last for one year.
When you leave a comment, both the comment and its metadata are stored indefinitely. This is so we can recognize and approve follow-up comments automatically instead of holding them for moderation.
3 – Media
If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.
4 – General Cookies
If you visit our login page, we’ll set a temporary cookie to check if your browser accepts cookies. This cookie doesn’t contain any personal data and is deleted when you close your browser.
When you log in, we’ll also set up cookies to save your login details and screen display preferences. Login cookies last for one year. If you select “Remember Me,” your login will stay active for two weeks. When you log out, those cookies will be removed.
5 – Embedded Content from Other Websites
Pages on this site may include embedded content (like videos, images, articles, etc.). Embedded content from other websites behaves the same way as if you had visited those websites directly.
These websites may collect data about you, use cookies, include third-party tracking, and monitor your interaction with the embedded content — especially if you have an account and are logged in to those sites.
6 – Data
If you request a password reset, your IP address will be included in the reset email.
6.1 – Who We Share Your Data With
By default, we don’t share your personal data with any other companies.
6.2 – How Long We Keep Your Data
For users who register on our site (if any), we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except they can’t change their username). Site admins can also see and edit that information.
6.3 – What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request an exported file of your personal data, including anything you’ve shared with us. You can also ask us to erase any personal data we hold about you. This doesn’t include any data we’re required to keep for administrative, legal, or security purposes.
6.4 – Where Your Data Goes
Visitor comments may be checked by an automated spam detection service.
7 – Specific Sections
7.1 – WooCommerce
Introduction
This website uses the WooCommerce plugin to manage our online store and process transactions. WooCommerce is an e-commerce platform that helps us sell products and services online. Below is how WooCommerce collects, uses, and protects personal data.
Data Collected
When using WooCommerce, the following personal data may be collected:
- Account Information: Name, email address, mailing address, phone number, and other info provided when creating an account.
- Payment Information: Payment details like credit card numbers or other financial information needed to process purchases.
- Purchase History: Details of your purchases, including items bought and transaction information.
- Browsing Data: Info about how you interact with our online store, such as IP address, browser type, visited pages, and other navigation data.
How We Use This Data
Data collected through WooCommerce is used for:
- Order Processing: To fulfill your orders, including sending order confirmations and status updates.
- Account Management: To create and manage your user account on our store.
- Customer Support: To provide help, solve issues, and respond to questions or requests.
- Service Improvement: To improve how our store works and personalize your experience.
- Marketing: To send promotional emails, special offers, and updates about new products or services — only if you’ve opted in.
Data Sharing
Personal data collected via WooCommerce may be shared with:
- Service Providers: Companies that help us operate the store, like payment processors, shipping providers, and web hosting services.
- Legal Authorities: If required by law, to comply with legal, regulatory, or judicial obligations.
- Business Partners: With your permission, we may share info for joint promotions or offers.
Data Security
WooCommerce uses technical and organizational measures to protect your personal data from unauthorized access, loss, changes, or destruction. These include:
- Data Encryption: SSL (Secure Socket Layer) encryption is used to protect information during transactions.
- Restricted Access: Only authorized staff and service providers can access your data, and only when needed.
- Monitoring and Auditing: Regular system monitoring and security audits to detect and fix vulnerabilities.
Data Retention
Personal data collected through WooCommerce is kept only as long as needed to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or allowed by law.
Your Rights
You have the right to access, correct, update, or delete any personal data collected via WooCommerce. You can also withdraw your consent at any time. To exercise these rights, please contact us.
7.2 – Store Integration with Pinterest
Introduction
To enhance the user experience and expand our reach, our store is connected to Pinterest using the Pinterest for WooCommerce extension. This allows our product catalog to be displayed directly on Pinterest, helping new customers discover and buy our products more easily.
Data Collection and Use
When we link our store to Pinterest, some data may be collected and shared between our store and Pinterest, including:
- Product Data: Information about products, including images, descriptions, prices, and availability.
- User Data: Information about how users interact with our products on Pinterest, such as clicks, views, and purchases.
This data is used to:
- Display our products on Pinterest.
- Measure and improve the performance of our ad campaigns.
- Improve product recommendation personalization.
Data Sharing
The data may be shared with Pinterest for the following purposes:
- Catalog Publishing: Syncing our product catalog so it’s browsable and searchable by Pinterest users.
- Conversion Tracking: Using Pinterest Tag to track conversions, optimize ads, and run retargeting campaigns.
- Loyalty Programs: Participating in programs like the Verified Merchant Program, which provides benefits like a “verified” badge and improved distribution.
Security and Privacy
We’re committed to protecting user privacy. All data shared with Pinterest is handled in compliance with applicable privacy laws. For more information, see Pinterest’s Privacy Policy.
7.3 – Google Privacy Policy
Introduction
We’re committed to protecting your privacy. This section explains how we collect, use, and protect your personal information when using our website, particularly through tools like Google Analytics. We also use the WooCommerce Google Analytics Integration plugin to enhance user experience and optimize our operations.
Data Collected
We use various tracking tools, including Google Analytics for WooCommerce, to gather insights about visitors. This includes, but is not limited to:
- Leads: Tracking actions that identify users as potential customers.
- Sales: Analyzing and optimizing online sales.
- Traffic: Understanding who visits the site and where they come from.
- User Engagement and Retention: Seeing how users interact with our content and services.
- Scrolls: Logging when a visitor reaches the bottom of a page.
- Outbound Clicks: Tracking clicks on links that lead away from our site.
- Site Search: Tracking site search queries.
- Form Interactions: Tracking when users interact with forms.
- Video Engagement: Logging video play, progress, and completion.
- File Downloads: Tracking downloads of documents, apps, videos, audio, etc.
How the Data Is Used
- Display Advertising: Supporting personalized advertising.
- Error Tracking: Monitoring 404 errors to fix broken links.
- Incoming Link Parameters: Accepting campaign parameters from other sites.
- Event Tracking: Monitoring actions like purchases, cart updates, product views, and checkout behavior.
Data Sharing
Data may be shared with third parties like advertising partners and service providers for:
- Enhancing user experience.
- Optimizing ad campaigns.
- Analyzing sales performance and refining marketing strategies.
7.4 – Privacy Policy for Newsletter Subscribers
Introduction
Your privacy is important to us. This section outlines how we collect, use, and protect newsletter subscriber data, and how we share it to enhance your experience and marketing efforts.
Data Collected
- Personal Data: Name, email address, and other information you voluntarily provide.
- IP Anonymization: We automatically anonymize IP addresses during newsletter subscription. This prevents direct identification and complies with privacy laws.
- Browsing Data: How you interact with our emails (opens, clicks, replies).
- Segmentation Data: Used to group subscribers by interest or behavior.
- Geolocation Data: Your general location.
- Interaction Data: Engagement with forms or actions on our site.
How We Use This Data
- Content Personalization: Sending personalized newsletters based on your interests.
- Audience Segmentation: Creating targeted subscriber groups.
- Marketing Automation: Sending automatic emails at scheduled times or based on user actions.
- Performance Analysis: Monitoring how our email campaigns perform.
- Geotargeting: Sending location-based emails.
Data Sharing with Third Parties
- User Experience Enhancement: Working with partners to improve content relevance.
- Marketing Optimization: Sharing data with platforms to improve campaign reach and effectiveness.
- Data Analysis: Using analytics tools to better understand subscriber behavior.
- Service Integration: Syncing data with other tools like WooCommerce for a smoother experience.
Security and Privacy
We take strong measures to protect subscriber data against unauthorized access, changes, or sharing. Any third-party data sharing is done in line with privacy regulations and only for the purposes mentioned here.
Subscriber Rights
Subscribers have the right to access, correct, or delete their personal information. To do so, please contact us.
7.5 – Privacy Policy for OpenAI and Azure
Introduction
This section explains how we collect, use, and protect your personal data when you use our chat service, in line with the principles established by OpenAI, ChatGPT, and Azure. By using the chat, you agree to the practices described in this policy.
Information Collected and Shared with OpenAI and Azure
Data collected through our chat service may be sent to OpenAI for processing and analysis. This may include:
- Personal Information: Name, email address, and any other contact info you provide voluntarily to access the service.
- Usage Data: Information about how the chat is used, including frequency, features accessed, and time spent.
- User-Generated Content: Any data, text, or content you submit through the chat.
- Usage Metadata: Information about user interactions with the plugin.
All data is processed according to the Privacy Policies of OpenAI, ChatGPT, and Azure.
How We Use This Information
- Service Operation: To run, maintain, and improve the chat service and ensure the best possible experience.
- Communication: To respond to inquiries, provide tech support, and send important updates about the chat service.
- Improvement and Personalization: To better understand how users interact with the service and tailor the experience based on user preferences and behavior.
- Legal Compliance: To meet any applicable legal or regulatory requirements.
Data Sharing
Your personal data may be shared under the following conditions:
- With Consent: When you explicitly agree to share the information.
- With Service Providers: With third-party providers that help us operate the chat service, as long as they follow similar privacy standards.
- Legal Requirements: If needed to comply with the law, regulations, or legal requests.
Data Security
We use appropriate technical and organizational security measures to protect your personal data from unauthorized access, changes, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.
Data Retention
We will keep your personal data only as long as necessary to fulfill the purposes it was collected for, including any legal, accounting, or reporting obligations.
User Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data.
- Right to Restrict Processing: Request that we limit how your data is used.
- Right to Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The date of the last update will be shown at the bottom of this page.
We recommend reviewing this page regularly to stay informed about our privacy practices. By continuing to use our services after changes are made, you accept and agree to the updated policy.